Where you use our unlimited broadband services
then our Fair Use Policy applies to you:

1. What is a Fair Use Policy for?

Peak times are those points in the day where many of you will want to be online, using the shared network bandwidth.
If a small number of our customers use their broadband service inappropriately, sending or downloading very large files, or otherwise using a larger share of that bandwidth, the service quality for all users is affected. This is more of an issue at peak times. This makes it slower for everyone to access the internet or send and receive emails. Peak times may fluctuate.

Most customers use their service considerately and fairly. Even though only a very small number of our customers use the service inappropriately, their activity does greatly affect the service. Our Fair Use Policy manages inappropriate use.

2. How does it work?

If we feel that you are using the service inappropriately during peak-hours we will manage your bandwidth at those times. This may result in reduced service speeds. We reserve the right to end your agreement with us If you regularly use the service inappropriately during peak hours, and we believe this is unfairly affecting other customers’ use of the service, we’ll manage your bandwidth at those times. This could result in reduced service speeds. If you continue to use your service inappropriately, we reserve the right to end your agreement with us, but we will give you notice before doing so.

3. How do I know if the Fair Use Policy affects me?

Our Fair Use Policy applies to all our customers, but we only put it into operation if you are one of the minority making inappropriate use of the service. You are not likely to fall into the operation of the policy if you don’t use peer to peer file sharing or other inappropriate software and you’re not constantly downloading or uploading videos or very large files. All of STG’s Broadband users must comply with relevant copyright and intellectual property laws. Any illegal use of your service will be a breach of your contract and will allow us to end your service.

Fair Usage Policy for Two-way Radio provision

The STG radio network has a finite capacity which limits the number of calls being routed between individuals and groups. If for any reason you overuse the network, you will directly affect other users’ access. We may therefore get in touch to ask you to upgrade your airtime package, or in the unlikely circumstances that the problems persist we may have to limit network accessibility during peak times.

Get in touch

If you have any questions, please contact us, either fill in the form or call us - 01224 471335.

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